| Assists with the Support and Maintenance of the Number Portability Clearinghouse (NPC) Assists with the Management of the Mobile Number Portability (MNP) Process and the Business Development Support (BDS) Function Assists with the Development and maintenance of technical documentation and Standard Operating Procedures (SOPs) for the Databases, Storage and Systems Plans and Implements Disaster Recovery / Business Continuity Processes/Procedures Coordinates with the Vendors-Support Providers for the timely resolutions of the problems Manages the periodic review of the MNP System Hardware and Software in coordination with the relevant Vendors for Performance Optimization Manages Backup / Restoration of Systems / Applications Monitors and coordinates the rectification of Technical Problems & Queries related to Systems and Applications for internal / external stakeholders Monitors and improves the Alarms & Alerts System for the efficient and timely identification / resolutions of problems Automates repetitive / periodic reporting / maintenance tasks Assists with the operational and developmental support of existing / new projects in coordination with the internal / external teams |