Will my contacts, address book etc. remain intact when I port? The contacts are saved in the phone, yes, they will remain intact, however if they are saved in the SIM card, they will not remain intact as you will get a new SIM card from your new Mobile Service provider, therefore, it is advised to copy your contacts from SIM to the phone (if your phone has the option) before porting. Back to top Will my Pre-paid balance be transferred too, with the new SIM? For prepaid users, all existing credit will expire upon successful porting and not be carried to the new Mobile service provider. Back to top In what time frame will I able to port in to New Mobile Service provider? The process will be completed in maximum of 4 working days for prepaid numbers and could take 7 to 14 days for postpaid numbers. Back to top Can I decide the date and time at which my number is ported? No, you cannot suggest a timeline about your porting date & time. Upon receiving the Number Porting Request, the new Mobile service provider will automatically send it for further processing. You will be informed once the porting validation process is completed & when your new SIM card is activated. Back to top Will I be able to enjoy the same packages and services I have been enjoying with my existing Mobile Service provider after Porting? Yes, you can. However, call charges and packages offered by the new Mobile service provider may differ from your current Mobile service provider. Moreover, Value Added Services may differ from your current Mobile service provider to another Mobile Service provider. You need to register yourself again with the Value Added Services, you want to subscribe, after successful porting to the new Mobile Service provider. Back to top I applied for MNP of my number, but my porting request is rejected, would my porting fee be refunded? No, porting fee will not be refunded if your MNP request is rejected due to any outstanding balance or contract with the previous Mobile Service provider. Back to top How can I port to a new Mobile service provider? - You will have to go to the new Mobile service provider’s Service Centre or Authorized Dealer to request for number porting.
- Next, you have to obtain the Name / Primary ID / SIM# information from your current Mobile Service provider’s SIM by sending text string ‘MNP’ to the designated SMS short-code ‘667’.
- You need to complete the necessary documentation requirements through filling in the Port-in Authorization form with other details & the credentials obtained from the MNP- SMS Solution.
- You need to bring Physical SIM card & Original NIC/CNIC/Passport (in case of foreign nationality) to the New Mobile Service provider for verification.
- You need to submit a photocopy of the Original NIC/CNIC or a copy of the relevant pages (in case of passport) clearly stating the name and passport number to the New Mobile Service provider.
- Upon completion of all documentation requirements you will be issued a SIM of the new Mobile service provider.
For Business/ Corporate Account Holders: All Business/Corporate accounts have to obtain the Name / Primary ID / SIM# information from their existing Mobile Service provider’s SIM by sending text string ‘MNP’ to the designated SMS short-code ‘667’. Corporate Account Holders will submit an authorization letter addressing the current Mobile Service provider & containing account holders name, CNIC /NIC/ Passport Number, Billing Info, New Mobile Service provider’s authorized contact and subscriber’s authorized contact person. Back to top The number is not in my name & I want to apply for porting? You will have to either get the number registered in your name before applying for porting or you will have to apply with the same Name & CNIC No. under which your number is registered with the existing Mobile Service provider. Back to top What is the financial settlement procedure for porting out a Mobile Number? For Pre Paid subscribers: Un-used prepaid balance of the ported-out number will not be refunded / adjusted after no. is ported to new Mobile Service provider. For Post Paid subscribers: You must settle any outstanding amount ** before initiating porting request, as well as security deposit (in case, the security deposit was waived off by the existing Mobile service provider) with the existing Mobile service provider. **Cash, pay order, demand draft, credit card or personal cheque could be accepted by the existing Mobile service provider as payment instruments. Back to top Can I port my number to a postpaid package if I am availing a prepaid package? Yes, both prepaid and postpaid customers can request for porting to either a prepaid or postpaid package plan with the new Mobile service provider. Back to top What if I have other/related mobile numbers with the current Mobile service provider under my Name? Outstanding balance against all the related numbers (incase of postpaid) have to be paid before making a request of the principal number. Note: If a customer fails to inform the new Mobile service provider of this during the porting request, the porting request will be rejected. Back to top I am a businessman and have to travel in & out of the country most of the time, what would be the impact on International Roaming facility activated on my existing SIM? As soon as your Number Porting Request is received at the existing Mobile service provider, the IR facility will be immediately deactivated on your existing SIM. Back to top Can I withdraw/cancel my porting application after I have submitted it? Will I get a refund? Yes‚ you can withdraw your port request anytime, before your number has been terminated from your existing network‚ by submitting a signed request to the new Mobile Service provider along with your CNIC copy. However, porting fee would not be refundable due to application processing & SIM issuance charges. Back to top Can I port a previously ported number? Yes‚ you can further port your Mobile Number to another New Mobile Service provider after the expiry of the 60 Days. In such case, you just have to repeat the process of MNP application. Back to top Will I be able to transfer the ownership of my ported number to anyone? No‚ according to PTA regulations, ownership of a ported number cannot be transferred. Back to top I have a contract with my existing Mobile Service provider, what should I do? You can continue with your existing Mobile service provider until your contract expires & then request to port out. However, all premature contractual obligations could be settled with your existing Mobile service provider in order to port out smoothly. Back to top | 
