Pakistan MNP Database (G) Limited



PMD has a team of qualified, trained and highly motivated employees providing unmatched Support to its clients on the following lines:
  1. Operational Support
    • PMD has an 8X5 Help Desk (9:00 AM to 6:00 PM Mon-Fri), which has an Initial Response time of 30 minutes to the customers and a Routine follow-up with the tickets.
    • Designing meaningful and graphical analytical reports for clients to improve their business processes, when & where required.
    • Generation of Alarm and Alerts for clients to achieve their Business KPIs.
    • Ensuring timely and effective remedial measures at PMD or Client’s end for uninterrupted services.
  2. Technical Support
    • 24x7 monitoring of PMD as well as Clients Services
    • PMD has a dedicated team of Technical Resources available 24X7, monitoring the systems and keeping the quality of services upfront at every stage. The skills of these resources can be used to perform complex technical tasks, server management, live chats, and phone support based on the customer’s immediate needs.